1. What this policy covers
This policy applies to payments made to BechBhai for BechBhai-provided digital services, including eligible listing packages, promotions, credits and business-tool subscriptions. It does not apply to money paid directly between marketplace buyers and sellers, because BechBhai is not the buyer or seller in those user-to-user transactions.
2. Cancellation before activation
Where a paid BechBhai service has not yet been activated, consumed or materially delivered, a cancellation or refund review may be available depending on the product, payment status, applicable law and the circumstances of the request. Duplicate charges or clearly failed platform fulfilment should be reported promptly through Support.
3. Activated or consumed benefits
Once a package, promotion, boost, credit benefit or subscription period has been activated or used, amounts are generally not refundable merely because the user changes their mind, stops using the service or does not receive the commercial result they expected. This does not limit mandatory refund or consumer rights that apply by law, or remedies for a verified BechBhai service failure.
4. Listing moderation and paid entitlements
Moderation does not guarantee approval of a listing. If a listing violates marketplace rules, BechBhai may reject, remove or restrict it. A refund is not automatically due solely because content was rejected or an account was restricted for policy or safety reasons. Where a reserved entitlement is designed to be restored after final rejection, the entitlement should be returned according to the applicable product rules rather than treated as a cash refund.
5. Renewals and cancellations
A purchased package keeps its purchase-time price and benefit snapshot for its active period. Future renewals use the then-current price and terms. Where automatic renewal is offered, cancellation should stop future renewal when completed within the applicable deadline; it does not normally reverse a period that has already started and been made available, unless required by law or expressly stated otherwise.
6. Shop Khata and subscription periods
For Shop Khata or similar subscription tools, cancellation generally affects future renewal or future access rather than creating a retroactive refund for a period already started or used. Any free trial, promotional period or special launch offer is governed by the terms shown when that entitlement is granted.
7. Promotions, free credits and complimentary benefits
Free, promotional, bonus or complimentary credits and benefits generally have no cash value and are not redeemable for money. Expiry, eligibility and restoration rules may differ from paid benefits and are governed by the offer terms shown at the time.
8. Duplicate, incorrect or failed charges
If you believe BechBhai charged you more than once, charged the wrong amount, or recorded payment without delivering the corresponding platform entitlement, contact Support with the order number and payment reference. BechBhai may verify the provider record, internal ledger and entitlement state before deciding the appropriate correction or refund.
9. Unauthorized or suspicious payments
If you believe a payment method was used without authorization, contact your bank or payment provider immediately and report the matter to BechBhai. BechBhai may preserve transaction and security records, restrict affected account activity and cooperate with payment providers or authorities where appropriate.
10. How to request a refund review
Use the private BechBhai Support Center and choose Packages & payments. Select the related order or payment when available, describe the issue clearly and provide the relevant provider reference. Do not send passwords, OTPs, card PINs, UPI PINs or full card details.
11. Review and decision
Refund requests may be reviewed against the purchase snapshot, activation and usage state, payment-provider records, account history, applicable offer terms, fraud signals and mandatory legal rights. Some requests may require additional verification or manager approval before a financial action is executed.
12. Approved refund timing
When a refund is approved and executed, BechBhai should record a refund reference and return eligible funds through the appropriate supported payment route, normally the original payment method where practical. Bank, card-network, wallet or payment-provider processing time is outside BechBhai's direct control and may vary by provider and country.
13. Taxes, currency and partial refunds
Refund calculations may take into account the original transaction currency, tax treatment, amount already refunded, consumed benefits and applicable law. Partial refunds, where appropriate, should be recorded against the original order and financial ledger rather than handled as an untracked payment.
14. Payment disputes and chargebacks
If you open a chargeback or payment dispute, BechBhai may provide the payment provider with relevant transaction, fulfilment, account and communication records as permitted by law. A duplicate recovery should not occur through both a completed BechBhai refund and a successful chargeback for the same amount.
15. Fraud, abuse and policy enforcement
BechBhai may decline refund requests that are fraudulent, duplicative, abusive or unsupported by the transaction record, subject to mandatory legal rights. Account suspension or content removal for a verified policy violation does not automatically cancel legitimate charges for services already delivered or consumed.
16. Mandatory consumer rights
Nothing in this policy removes or limits a refund, cancellation, cooling-off, statutory guarantee or other consumer right that cannot legally be excluded. Country-specific legal requirements may override or supplement this policy.
17. Changes to this policy
Material changes should be published with a new policy version and effective date. A purchase may remain subject to the commercial snapshot and mandatory rules applicable when it was made, while future purchases use the then-current policy and terms.
18. Refund and cancellation questions
For a tracked refund, cancellation or billing question, use BechBhai Support Center with the relevant order or payment reference. General policy questions can also be submitted through Contact Us.